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Terms and Conditions


These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT (Funky Soap Shop LTD) for the customer.

Order Confirmation

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.

Proof of Transaction

The records stored in THE MERCHANT’s (Funky Soap Shop LTD) computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.

Product Information

Every effort has been made to ensure the accuracy of the information presented on THE MERCHANT SITE (Funky Soap Shop LTD). THE MERCHANT (Funky Soap Shop LTD) or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where THE MERCHANT (Funky Soap Shop LTD) was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.

Validity Period of Offer and Prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.

Delivery Terms

Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

We hope you are happy with your purchase but if there is a problem we have a no quibble returns policy! We are happy for you to exchange or return your item within 30 days of receiving it. These are 100% natural and handmade products. Shape, color, scent and size can vary between the batches.Also as they are natural scents they might not be as strong and develop when soap is used.Please let me know if you not happy with your purchase.Unwanted or unsuitable items can be returned in the original packaging within 30 days of receipt. Please email me if you are not satisfied with your item. I will replace it, exchange it or give you a refund!.Please return to: Funky Soap, Unit 44J Leyton Industrial Village, Argall Avenue, London E10 7QP. 

Please state your request and include your details and please inform me by email on  so your refund can be processed. Thank you!

Loss or Damage in Transit

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and notify us with in 7 days of receiving the delivery. We will try our best to assist you!

Delivery Errors

The customer must inform THE MERCHANT (Funky Soap Shop LTD) within 7 days should there be any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period may be rejected.

All claims must be made in writing and sent to

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT (Funky Soap Shop LTD) in whole, in its original packaging and in perfect condition to THE MERCHANT (Funky Soap Shop LTD) ADDRESS. If we have made a mistake we will of course refund your full return postage.

Funky Soap Shop LTD

Unit 44J, Leyton Industrial Village,

Argall Avenue,

London E10 7QP.