Privacy Policy

We at Detangled Hair care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. We know you care about your privacy too and so we provide settings that allow you to choose how certain information is used by Detangled Hair. This policy explains our privacy practices for (we’ll refer to as the “Site”).

This policy is a part of our Terms of use. By visiting the Site, you consent to our collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this policy. This includes any information you choose to provide that is deemed sensitive under applicable law. This policy only applies to Detangled Hair’s Site.

Detangled Hair’s Terms of use require all account owners to be at least 18 years of age (or have the permission and supervision of a responsible parent or legal guardian), therefore, this policy does not discuss use of our Site by minors.

Export of Data

By using Detangled Hair, you authorise Detangled Hair to use your information in the United Kingdom. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those applying in the country in which you reside. We will only transfer personal data to these countries where permitted to do so by law and we will take steps to ensure that your personal information continues to enjoy appropriate protections.


You can read Detangled Hair’s full Privacy Policy below.

Information Collected or Received

To use our platform, you will need to provide us with a valid email address and you may be able to choose a username. Depending on the services you choose, we may collect additional information, for example: information in private channels like Conversations, billing or payment information, a telephone number, and a physical address. Please note that for security and performance reasons, such content may need to be accessed by certain Detangled Hair personnel from time to time.

Your username is publicly displayed and connected to your activity on the Site. Other people may see the date you joined; ratings, reviews and related photos for items you purchased or sold; your profile information; items you listed for sale; your shop pages and policies; your favourites, followers and those you follow; sold item listings and the number of items sold; and comments you post in our blog page/community spaces.

You may connect to the Site with an external application, in which case Detangled Hair may receive information from that other service, as explained below.

We use technologies such as cookies, clear gifs, log files and flash cookies for several purposes, including to help understand how you interact with our site and services, in order to provide a better experience. For more information about cookies, see our Cookies Policy.

Uses and Sharing

We use the information that we gather from our users in a number of ways. For example, if you purchase an item, we’ll share your shipping information with the seller; we could use your reviews and direct messages to improve our services; we use your email address to communicate with you.

Your personal information is always held securely and Detangled Hair will not sell or disclose your personal information to third parties. You can unsubscribe from being contacted by Detangled Hair at anytime by contacting our customers service team on .


You have the right to request Detangled Hair to change or remove your personal information. You may review and change your information in your account settings, and you may remove certain optional pieces of information.

You may control the receipt of certain types of communications from Detangled Hair in your account settings.

Information Collected or Received

As a Detangled Hair member you are required to provide a valid email address at registration and you may be able to choose a username or alias that represents your identity on the Site.

Depending on which services you choose to use, Detangled Hair may require additional information to provide the service, such as a shop name, billing and payment information (including billing address, telephone number), a telephone number, and/or a physical postal address.

Detangled Hair may contact individual shop owners to confidentially request more information about their shops or items listed on the Site, or to ensure compliance with our rules and applicable law.

Your username, user ID or alias is publicly displayed and connected to your activity on the Site. Other people may see the date you joined, reviews, ratings, profile information, items listed for sale, shop pages, sold item listings, and comments in community spaces.

Detangled Hair automatically receives and records information from your browser or your mobile device when you visit the Site such as your IP address or unique device identifier, cookies and data about which pages you visit on the Site or on the Apps and stores it in log files. We may combine this automatically collected information with other information we collect about you. This information helps us to prevent fraud and keep the Site secure, analyse and understand how the Site  works for members and visitors, and provide a more personalised experience for members and visitors.

Some members or visitors may connect to the Site or register an account using an external third-party application, such as Facebook. Detangled Hair may receive data from those connected third-party applications. Connecting your Detangled Hair account to third-party applications or services is optional, and when you connect your account to an external app, you will be granting Detangled Hair permission to receive information from the third-party applications. You can also choose to share some of your activity on Detangled Hair on certain social media networks which are connected to your Detangled Hair account. You can modify your settings and revoke your permission under your Detangled Hair account settings.

Bank Details
We do not have access to your banking or credit card details and we do not store any of your bank/credit card or bank account details. This information is processes securely when a transaction is made via our payment partners PayPal or World Pay who process these details as part of a transaction made on our website.

Choice & Control

We know that members of our community value having control over their own information, and therefore Detangled Hair gives you the choice of providing, editing or removing certain information, as well as choice over how we contact you.

You may change or correct your account information on the Site. You may also remove certain optional information on the Site that you no longer wish to be publicly visible on the Site, such as your full name.

For various reasons, Detangled Hair may send you messages about our services or your activity. Some of these messages are required, service-related messages for members (such as transactional messages or legal notices). Other messages are not required, (such as newsletters), and you opt out of receiving non-required messages at any time by letting our customer service team know.

If you have chosen to connect your account to an external, third-party application, such as Facebook, you can change your settings and remove permission for the app by changing your account settings.

If you no longer wish to use the Site, or other Detangled Hair services or receive service-related messages, then you may close your account.

Messages from Detangled Hair

On occasion, Detangled Hair will contact you. Primarily, these messages are delivered by email or by push notifications, and every account is required to keep a valid email address on file to receive messages. Detangled Hair may contact you by telephone to provide member support or for transaction related purposes if you give us permission to call you. Additionally, Detangled Hair may send you an SMS message or physical mail in order to provide you with customer support. You may update your contact preferences in your account settings.

Some messages from Detangled Hair are service-related and required for members. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, and correspondence with Detangled Hair’s support team. You may not opt out of receiving service-related messages from Detangled Hair, unless you close your account.

Detangled Hair may also send you messages related to certain features or your activity on the Site or Apps. Detangled Hair may send you news or updates about changes to our Site, Apps, or services. From time to time, we may develop new types of messages and share them with you to inform you about our services. Primarily, members will receive these messages via email or push notifications through the Apps, but you may choose to opt out of receiving different types of messages by letting our customer service team know.

Detangled Hair offers optional email newsletters. When you register for an account, or choose to subscribe to a newsletter, you will receive newsletters from us. Members may subscribe or unsubscribe from optional newsletters under account settings or by following the instructions contained in the newsletter emails.

Information Uses, Sharing & Disclosure

We respect your privacy. Detangled Hair will not disclose your name, email address or other personal information to third parties. We generally use the information to provide and improve our services and products, for billing and payments, for identification and authentication.

Detangled Hair limits access to your personal information by Detangled Hair personnel to those whom we believe reasonably need that information to provide products or services to you or in order to do their jobs.

Regardless of what country you reside in or supply information from, you authorise Detangled Hair to use your information in the United Kingdom. Please be aware that the privacy laws and standards in certain jurisdictions may differ from those applying in the country in which you reside.

As part of the buying and selling process, Detangled Hair will facilitate the sharing of information between the two members involved in the transaction, such as the other member’s email address, shipping address and payment information. By making a sale or a purchase on the Site you are directing us to share your information in this way. We expect you to respect the privacy of the member whose information you received. As described in Detangled Hair’s Terms of Use you have a limited license to use that information only for Detangled Hair transactions. Detangled Hair has not granted you a license to use the information for unsolicited commercial messages or unauthorised transactions. Without express consent from that person, you must not add any Detangled Hair member to your email or physical mailing list or misuse any member’s personal information. Remember that you need to comply with all relevant legal rules when you use the Site. This includes applicable data protection and privacy laws which govern the ways in which you can use another Detangled Hair member’s information.

Detangled Hair may release your personal information to a third party in the following circumstances: to protect, establish, or exercise our legal rights or defend against legal claims; to comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of Detangled Hair’s Terms of Use.


The security of your personal information is extremely important to us. Your Detangled Hair information is protected by a password. It is important that you protect against unauthorised access to your account and information by choosing your password carefully, and keeping your password and computer secure, such as by signing out after using our services.

Detangled Hair follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Detangled Hair receives it. Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we can’t guarantee its absolute security.

Data Retention

Detangled Hair will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active, or as needed to provide you services. If you no longer want Detangled Hair to use your information to provide you services, you may close your account. Detangled Hair will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please note that closing your account may not free up your email address, username, or shop name for reuse on a new account.

You may inform us of any changes or requests regarding your personal data, and in accordance with our obligations under applicable general data protection law, we may update or delete your personal data accordingly. We’ll respond to your request within a reasonable timeframe.

Your Rights

If you are a Detangled Hair member, you can access, correct, change, and delete certain personal information associated with your account by visiting your account settings. If you need further assistance, you can contact Detangled Hair via our customer service email or direct message service.

Privacy Policy Changes

We may update this policy from time to time. If we believe that the changes are material, we’ll definitely let you know by doing one (or more) of the following: (1) posting the changes on the Site (2) sending you an email or message about the changes. That way you can decide whether you want to continue using the Site. Changes will be effective upon the posting of the changes. You are responsible for reviewing and becoming familiar with any changes. Your use of the Site or App following the changes constitutes your acceptance of the updated policy.

Contact Detangled Hair

If you have questions or suggestions about personal information you can contact Detangled Hair’s Support team via our direct messaging service or by sending an email to .