Handmade Policy

Handmade items on Detangled Hair can fall under two categories. On one hand, we have makers – sellers who are literally making their items with their own hands (or tools). On the other hand, we have designers – sellers who design their items, but rely entirely on production partners to help physically produce them. Many handmade sellers fall in the middle of the spectrum because they are both making and designing their items. Regardless of where you fall, you must be transparent about who is helping you and how your items are being made. You, the seller, must be making and/or designing your handmade items. Reselling is prohibited. Read more below about your obligations as a handmade seller.

This policy is a part of our Terms of Use. By listing handmade items for sale through Detangled Hair, you’re agreeing to this policy and our Terms of Use.

  1. Selling Handmade Items

Everything listed as handmade must be made and/or designed by you, the seller. You may also have shop members that help you run your business, as long as you, the seller, are making and/or designing your items. Please note that you do not need to identify solely as a maker or a designer; we imagine that many sellers are both. This is why we see handmade as a spectrum.


A maker is a seller who is physically making the items listed for sale in their Detangled Hair shop. A maker might design their items in addition to making them, or they might follow a pattern or template that they did not design. Regardless, makers must be making their items with their own hands (or tools).


A designer is a seller who has come up with an original design, pattern, sketch, template, prototype, or plan to be produced by in-house shop members or a production partner. Simple customisation, such as selecting colours, shapes, or choosing from ready-made options is not considered design on Detangled Hair.

If you are a designer and you are using a production partner to help make your items, you must also follow our Manufacturing Policy and disclose information about your production partner in your listings.

A production partner is anyone (who’s not a part of your Detangled Hair shop) who helps you physically produce your items. We expect your production partner to produce items themselves, in their own facilities. A contractor or agent who outsources production is not considered a production partner. Examples of production services include, but are not limited to, printing, 3D-printing, casting, plating, engraving, cutting and sewing and finishing.

  1. Being Transparent About Your Business

At Detangled Hair, we value transparency. Transparency means that you honestly and accurately represent yourself, your items and your business. You agree to:

  • Disclose in your About section the names and roles of people who help make your items or run your business;
  • Use your own words and photographs (not stock photos) to describe your items; and
  • Respond to any inquiries from us in a timely manner. We may ask you how your items are made, what workspace, tools and equipment you use; and how you communicate and collaborate with the people who help you run your shop.

Remember: Our market is built on trust. Providing false, inaccurate, or misleading information is prohibited by our Terms of Use. It’s something we really would not like to do, but if we find that you’re not being open and honest with us, we may suspend or terminate your account.

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